Terms of Service

These terms are the agreement between you and D3 Transportation and Logistics LLC (“D3 Transportation”, “we”, “us”) when you book or take a ride with us. We have kept them short and plain. When you tick “I agree to the Terms and Cancellation Policy” at booking, you agree to this version (version 2026-10-16).

1. A booking is a request until we confirm it

When you book on this website, you send us a request. A real person at D3 Transportation checks every request. Your ride is confirmed when we confirm it to you by text message or by phone. If we cannot take the ride, we will tell you as soon as we can.

2. The price is an estimate until we confirm it

The fare you see while booking is an estimate. It comes from our published route prices or from the distance of the trip. The fare becomes final when we confirm your ride. If the trip changes (a different address, an extra stop, more passengers, a long wait), the fare can change, and we will tell you before the ride if we can. Some trips have no online price; for those we agree the fare with you by phone.

3. Cancellation Policy

• Online: you can cancel a ride yourself from My rides up to 24 hours before your pickup time.
• After that: call us on (919)824-2406 to cancel. Your driver may already be on the way.
• Late cancellation fee: a cancellation after the online cutoff costs $25.
• If we cancel: if we have to cancel your ride, we will tell you as soon as we can. You do not pay for a ride we cancel.

To change a ride, use “Request a change” on My rides, or call us. A change request does not change your ride by itself. Your ride stays as booked until we approve the change, and we text you either way.

4. No-shows

If you are not at the pickup place and we cannot reach you, your driver will wait 10 minutes and then may leave. The no-show fee is $25.

5. Wait time

Please be ready at your pickup time. The first 10 minutes of waiting are free. After that, waiting costs $5 per 10 minutes. For airport pickups, give us your flight number and we watch your flight, so a late landing is not your waiting time.

6. Conduct and safety

• Every passenger wears a seat belt.
• Your driver can refuse or end a ride if a passenger is violent, threatening, or puts anyone in danger, or asks the driver to break the law.
• Treat the driver and the vehicle with respect.
• No smoking or vaping in the vehicle, at any time. See the cleaning fee below.
• Pets are allowed.

7. Cleaning fee

Smoking or vaping in a vehicle breaks these terms. The cleaning fee for it is $200.

8. Children and child seats

The law requires a child seat or booster for children who need one, by age and size. You must provide it: bring the seat with you. Tell us about every child when you book, in the notes.

9. Payment

You can pay by Venmo, Zelle, Cash, Card or Tap to pay. You choose the method when you book. This website does not take or process payments; you pay us or your driver directly. Venmo and Zelle are only offered when we have published our handle, and we show it on your confirmation. Pay only to the handle we give you.

10. Your statement

You can download a statement of your rides for any quarter from My rides. If something on it looks wrong, call us.

11. Limits on our liability

We work hard to be on time, but traffic, weather, road closures and flight changes are outside our control. To the fullest extent the law allows, we are not responsible for indirect losses, such as a missed flight, a missed appointment or lost earnings, caused by a delay we could not reasonably avoid. If we are responsible for a problem with a ride, our liability is limited to the fare for that ride. Nothing in these terms limits any right you have that the law does not allow us to limit, or our responsibility for harm caused by our negligence where the law does not allow that to be limited.

12. Text messages and your privacy

Ride texts are covered by our SMS Terms. How we handle your information is in our Privacy Policy.

13. Changes to these terms

If we change these terms, we will change the date at the top of this page. The terms you agreed to when you booked apply to that booking.

14. Governing law

These terms are governed by the laws of the State of South Carolina.

15. Contact

D3 Transportation and Logistics LLC
4251 Main St, Unit 9013, Loris, SC 29569
Phone: (919)824-2406
Email: D3beachsidecarservice@yahoo.com