Privacy Policy

D3 Transportation and Logistics LLC (“D3 Transportation”, “we”, “us”) is a family-run private car service in Brunswick County & the Carolina coast. This policy explains what we collect when you book a ride, what we do with it, and how to tell us to stop.

What we collect

When you book a ride, we ask for:

• Your name, so the driver knows who they are collecting.
• Your mobile number, so we can text you about the ride and so the driver can call you.
• Your email address, for your booking confirmation.
• Where we are collecting you and where you are going, with the date and time.
• The details of the ride itself: which vehicle, how many passengers, any driver preference, and your flight number and airline if it is an airport run.
• Anything you type in the notes, such as a car seat, a gate code, or extra bags.
• How you intend to pay: the method only. We never collect or store card numbers, bank details or payment credentials, and this website does not process payments.
• That you agreed to our Terms: the date and time you ticked the box, and which version of the Terms of Service it was.

We collect this from the booking form on this website, or from you directly when you call the office and we enter the ride for you.

Text messages

We use your mobile number to send you text messages about your rides:

• confirmation that a ride is booked;
• updates as the ride progresses: driver assigned, on the way, arriving;
• notice if a ride is cancelled;
• a one-time code when you sign in to see your own rides.

These are messages about a ride you have asked for. Message frequency varies with your bookings. Msg & data rates may apply.

Promotional texts are separate and entirely optional. You will only receive them if you tick the box asking for them, and ticking it is never a condition of booking a ride. Leaving it unticked changes nothing about your ride or its price.

Address search and maps

When you type a pickup or drop-off address, the letters you type are sent from our server to Photon, an address search run by komoot that uses OpenStreetMap data, so we can suggest matching addresses. If you tap “Use my location”, your browser asks your permission first; the location is then sent from our server to OpenStreetMap’s Nominatim service to find the street address, and we do not store the location itself. To estimate a fare, the two points of your trip are sent to the OSRM route service to measure the driving distance. These services receive the address or point and our server’s details, not your name, phone number or email.

The trip map on the booking page loads map pictures (“tiles”) directly from OpenStreetMap’s tile servers, so those servers see your internet address, as any website you visit does.

Where the site runs

This website and its booking records are hosted by Vercel. Like any web host, Vercel keeps short-term technical logs of requests (such as your internet address and the page you asked for) to run and protect the service. Text messages are delivered by our messaging provider, Twilio.

We do not sell or share your number

We do not share, sell, rent, or transfer your mobile phone number or your text messaging consent to third parties or affiliates for marketing or promotional purposes. No mobile information is shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

The only parties who ever see your details are the drivers who are taking you, and the service that actually delivers the text messages on our behalf. That messaging provider handles your number only to deliver our messages to you, and for no other purpose.

How to stop the messages

Reply STOP to any message and we will stop texting you. Reply HELP to any message for help.

STOP is not the only way. Telling us in any reasonable way is enough. Call the office on (919)824-2406, email D3beachsidecarservice@yahoo.com, or tell your driver, and we will record it and stop. Opting out of text messages does not cancel your ride; we will call you instead.

If you opt out of promotional texts only, you will still receive messages about rides you have booked, because those are how we tell you where your car is.

We do not sell your data

We do not sell your personal information, and we do not share it with anyone for their advertising.

How long we keep it

We keep the details of a ride for 2 years by default, after which your name, phone number, email address, both addresses and any note you left are permanently removed from the record. What remains is the ride itself (the date, the fare, the vehicle) which we keep for our accounts. The owner can shorten that window, and can also remove a specific customer’s details on request at any time.

A record that you asked us to stop texting you is kept for as long as it needs to be, so that we do not text you again by mistake. That record holds your number and the request, and nothing else.

Asking us to delete your details

You can ask us at any time to delete your details, or to tell you what we hold about you. Call us on (919)824-2406 or email D3beachsidecarservice@yahoo.com. We will check that the request comes from the phone number the rides were booked with, then remove your name, phone number, email, addresses and notes from every ride. The fare and date of each past ride stay in our accounts, without anything that identifies you. A record that you asked us to stop texting is kept so that we never text you again by mistake.

Cookies and tracking

We do not use advertising cookies, and there are no third-party trackers or analytics services on this site. The only things stored in your browser are the ones that make the site work: remembering that you are signed in to see your own rides, and keeping a booking you have started in progress if you refresh the page.

Children

This service is not directed to children under 13, and we do not knowingly collect their information. Children ride with us often, and when they do the booking is made by an adult whose details we hold.

Changes to this policy

If we change this policy we will update the date at the top of this page. Material changes to how we use your mobile number will be described here before they take effect.

Contact us

D3 Transportation and Logistics LLC
David Dowdee & Diane Dowdee
4251 Main St, Unit 9013, Loris, SC 29569
Phone: (919)824-2406
Email: D3beachsidecarservice@yahoo.com

See also our Terms of Service and SMS Terms & Conditions.